Announcement of business hours change

Approach and request to customer for safe relief

FAQ FAQs

Notice of facilities in hall

Guidance of business hours

[business hours]

●Product sales, service 10:00~20:00

※We will shorten business hours taking the new coronavirus infection situation into consideration for the time being.

●Eating and drinking 10:00~21:00 

※We will shorten business hours taking the new coronavirus infection situation into consideration for the time being.

・We are going to open on eating and drinking B2F, March 18, 2009


※Business hours are different at some stores. For more details, please confirm page every store.
※It is no fixed holiday. New Year holidays vary in business hours.

Wi-Fi service

In the hall, public wireless LAN connection service with apparatus for Wi-Fi is available. 


1.Setting of Wi-Fi
You open up Wi-Fi setting window with your smartphones, and please be connected to "SSID:atPARCO".

2.Connection of Wi-Fi
Login screen is displayed when we start browser (Safari, Chrome).
Along contents of displayed page, please complete operation. → Connection completion!
We can use three times once for *1 day for 60 minutes (up to three hours/day)

※There is area that is hard to be connected partly. Thank you for your understanding beforehand.


In addition, Wi-Fi service to be available in hall

 

Japan Connected-free Wi-Fi (smartphone application)
We start application and are available when we tap connection for Wi-Fi.

Powder corner fitting room

・Powder corner 3F, 5F, 7F/woman powder room 


・Fitting room 5F/woman powder room

・Fitting board

B1F, 2F, 3F, 5F, 7F, 8F, 9F, 10F, 11F, 14F/woman powder room

Information for various restrooms

<to customer with child>

●Babies' seat setting restroom
Multipurpose restroom: B1F, 2F, 3F
Boy: 3F, 5F, 9F
Girl: B1F, 2F, 3F, 5F, 7F, 8F, 9F, 10F, 11F, 14F

●Restroom with babies' keep
Multipurpose restroom: B1F, 2F, 8F, 9F, 11F, 14F
Boy: B1F, 3F, 5F, 7F, 8F, 9F, 10F, 11F, 14F
Girl: B1F, 2F, 3F, 5F, 7F, 8F, 9F, 10F, 11F, 14F

●Parent and child restroom
Boy: 9F
Girl: 9F


●Babies' room (the nursing room)
Girl: 5F, 9F

●Stroller
We rent stroller in 1F information counter free.
(about from 1 month to 48 months after birth apply)

<) with multipurpose restroom (ostomate function>

B1F, 2F, 3F, 5F, 8F, 9F, 11F, 14F

(restroom for inconvenient and pregnant body, person coming by stroller.)

●With multipurpose seat

8F, 9F, 11F, 14F


Information for 14F SPACE 14

 

①About confirmation, capacity of seat

  Capacity becomes 277 people, but there is possibility that the number of the seats, seat No is changed every performance. In addition, from the viewpoint of prevention of corona infectious disease measures, capacity may become reduction by half or less. Please refer to sponsor of each performance for the details.

 

②About eating and drinking

 Eating and drinking in seat are not accepted. Eating and drinking in foyer sky gallery are possible.

 

③About smoking

 SPACE 14 implication, Shinsaibashi PARCO is entirely non-smoking.

 (smoking room of 13F restaurant floor is closed down from the viewpoint of infectious disease extended prevention now.)

 

④About appreciation with wheelchair

 There is wheelchair seat, but number includes limit. On visit, please refer to sponsor of each performance beforehand.

 

⑤CLOAK service

 There is not baggage custody service in SPACE 14, but may carry out by sponsor.

 

⑥About parking lot service

 There is not special treatment of Shinsaibashi PARCO contract parking lot by SPACE 14 ticket.

 

 

※Please refer to sponsor for question about contents (the opening time, performer) in each performance.

ATM, fixing service, AED

<ATM>

We offer ATM (Seven Bank/Credit Saison) at 6F.

 

<arrive to repair>

Please use store about repair of fixing and length final stage, shoes and bag of clothes as follows.
5F Shinsaibashi reform

 

<AED (automated external defibrillator)>
We offer AED (automated external defibrillator) at 1F, 4F, 8F, 13F in our facilities. Please call the staff of neighborhood in emergency.

 



Parking lot, bicycle parking lot service

[about Shinsaibashi PARCO contract parking lot]

Best parking, NPC Nishishinsaibashi second parking in NPC Nishishinsaibashi 


<rate> 
First one hour…After 600 yen (tax-included) as for every 30 minutes…300 yen (tax-included)

 

<use time> 
9:30~23:30 ※Parking lot itself is open for 24 hours
The NPC Nishishinsaibashi second parking electric car EV charge stands (charge is charged, and there is car model that we cannot use partly.)

 

<PARCO purchase parking service>
Two hours free of charge less than 30,000 yen (tax-included) purchase 3,000 yen (tax-included) or more
We are free of charge purchase 30,000 yen (tax-included) or more for three hours
※Thereafter, it is 150 yen every 30 minutes
※Plural store adding up is possible tax-included amount of money ※PARCO and Daimaru store adding up are possible

※Only purchase by product sales is targeted for service in the 14th-floor "PARCO EVENT HALL" "SPACE14", and admission is excluded.

<usage>
When you are back, at parking lot the first floor of the building counter, please show stationed-in-bike-race ticket and purchase receipt to person in charge.

We will go through the procedure according to purchase amount of money.
※But the use time is limited to cases from 9:30 a.m. to 11:30 p.m. As it is the next morning outside customer service application of PARCO, Daimaru until 9:30 from 11:30 p.m., please be careful.

<it can be stocked vehicle>
・Car model that is with body 180cm in height or less of is available in the best parking in NPC Nishishinsaibashi.
・Car model that is with body 205cm in height or less of is available in NPC Nishishinsaibashi second parking.

[about bicycle parking lot]

Shinsaibashi PARCO bicycle parking lot (4F)

We can park 276 bicycles, motor bike 17.

 

※You cannot enter for the time being from point of view of new corona infectious disease measures in PARCO shop from 4F, bicycle parking lot. Thank you for your understanding.

 

<rate>

・It is 50 yen every after 150 yen six hours until 12 hours free until bicycle three hours
・It is 50 yen every after 200 yen six hours until 12 hours free until moped three hours
 

<usage> 

As there is elevator to bicycle parking lot along 1F outside Daiho-ji Temple Street, you get in every bicycle there, and please go up at 4F.
※There is bicycle which is not available by size partly.

 

<it can stock and forward time> 
5:00-25:00

 

Bicycle parking lot (main building MB1F) for exclusive use of Daimaru bicycle
<rate> 
・It is 50 yen every after 150 yen six hours until 12 hours free until bicycle three hours
・It is 50 yen every after 200 yen six hours until 12 hours free until moped three hours


<usage> 
Come from the 1F Shimizu Street side.


<it can stock and forward time> 
5:00~25:00


To customer accompanying pet

Please use cart or carrier bag of type that face of pet is not over on companion.
But restaurant cafe cannot enter.
In addition, there is store which you cannot be accompanied by partly including food handling store.

 

※Guide dog, service dog, deaf person's dog can be accompanied in facilities.

Information for various gift certificates, gift cards, electronic money, QR cord settlement

The QR cord settlement to be available in Shinsaibashi PARCO

<the QR cord settlement to be available in Shinsaibashi PARCO>
・PayPay
・LINEPay
・Rakuten pay
・auPay
・Mel pay
・d payment
・ALIPAY
・WeChatPay


※It may not be available at some stores.
<by the electronic money cord settlement mentioned above in the case of payment>
・PARCO point grant, the use becomes not intended.
・Even in the case of PARCO card, we are excluded in origin of payment.
・We are not added to the use amount of money total in this year to go on premium stage of PARCO card either. Thank you for your understanding beforehand. 

Electronic money to be available in Shinsaibashi PARCO

<electronic money to be available in Shinsaibashi PARCO>
・Apple Pay
・QUICPay
・QUICPay+
・iD
・Suica
・PASMO
・Kitaca
・TOICA
・manaca
・ICOCA
・SUGOCA
・nimoca
・We do not run already
※"PiTaPa" is not available.
※It may not be available at some stores.

Various gift certificates, gift cards which are available in Shinsaibashi PARCO

<main gift certificate, gift card which is available in Shinsaibashi PARCO
[thing which change is paid to]
Gift certificate which PARCO gift certificate, gift certificate common throughout department stores of the whole country, Daimaru gift certificate, Daimaru gift certificate naitohyo, Matsuzakaya gift certificate, Matsuzakaya gift certificate naitohyo, Seiyu issued,
Jeff gourmet card (only as for the use in restaurant, cafe), Credit Saison gift certificate 
※We do not sell PARCO gift certificate in Shinsaibashi PARCO.
※Gift certificate issued by gift certificate common throughout department stores of the whole country in Marusho, Matsubishi, Ueno department store, Daikokuya, Omuta MATSUYA, Marushin, Miyakonojo Daimaru, Suwa Marumitsu, Nakasan, Kokura Tamaya, Onuma is not available.
※There is not sale of gift certificate common throughout department stores of the whole country, Daimaru gift certificate, Matsuzakaya gift certificate.
※There is shop, product excluding partly. Please confirm at store.
※Seibu Department Store gift certificate, the use of gift card were finished on August 31, 2006.
[thing which change is not paid to]
JCB, VISA, UC, Mitsubishi UFJ Nikos (DC, MC, NICOS, UFJ, UFJNICOS), American Express, Diners
PARCO shopping complimentary ticket of JTB nice gift (JTB nice shop), J.Front Retailing Co., Ltd. stockholder

Services from foreign countries to coming customer

Information for tax exemption service, various approval

We offer the following services to overseas customer.


●We make tax exemption service correspondence. 
※Tax exemption procedure methods are different in shop. Ask each shop about the details.

※It becomes procedure at tax exemption counter in some shops. Tax exemption counter is at Daimaru Main Building 9F, Daimaru south hall 4F.

 

●Payment in Alipay and WeChat is possible.
※As some stores become exclusion, please be careful.

 

●Payment by ginren card is possible.
※As some stores become exclusion, please be careful.

●You can use the own country currency-based credit card settlement.
Offer currency is the following currency.
(VISA, MasterCard

Guidance of PARCO card (credit card), PARCO point

PARCO point

PARCO point is & usable point to save by shopping in PARCO of the whole country.

The points collect by exchange from coin collecting by the use and application of PARCO card and can use for one point of = 1 yen.

  

※There is shop/item excluding of point grant, the use partly.

List of shops which point grant, the use excludes is this

PARCO, Saison counter

We prepare Saison counter for 5F. In the case of the following, we would appreciate your using.
・Procedures for Saison card, PARCO card (application, change)
・Reception desks such as overseas travel insurance, insurance against loss, life insurance
・Information for driver's license acquisition plan
・Information for members lawn
[about inquiry about PARCO card]
Please connect with information counter on the back of the card.
0570-064-133
※In the case of the use, make international call, IP telephone in 03-5996-1111 or 06-7709-8000.
※Sound receptionist (1/1 9:00~17:00 operator-adaptive rest) automatic for 24 hours
About delivery of PARCO card loss or theft
0570-064-107 (24 hours a day, every day)
※We cannot accept business except loss or theft.
※In the case of the use, make IP telephone in 03-6688-8000 or 06-7709-8086.

Credit card [PARCO card] of PARCO

VISA/MasterCard/JCB/domestic and foreign including PARCO of the whole country
It is credit card which is available in member shop of American Express. Request for guidance, material of various privileges from PARCO card formula Web site.

※ We may not measure up to will of application.
※ People under 20 need understanding of pro-incarnation (or parent).

※Card acceptance may take time.

※Please show identification of social position (driver's license, Passport, one of the health insurance cards) in application reception desk.

※ For more details, please refer to the shop staff.

 

[about inquiry about PARCO card]
Please connect with information center on the back of the card.
0570-064-133
※International call, IP telephone in the case of the use,
Have a seat in 03-5996-1111 or 06-7709-8000.
※Sound receptionist (1/1 9:00-17:00 operator-adaptive rest) automatic for 24 hours
About delivery of PARCO card loss or theft
0570-064-107 (24 hours a day, every day)
※We cannot accept business except one of loss or theft.
※In the case of the use, make IP telephone in 03-6688-8000 or 06-7709-8086.

Information for outside shop targeted for shop, QIRA point targeted for Daimaru Matsuzakaya point

Information for outside shop targeted for QIRA point

There is outside shop targeted for Daimaru Matsuzakaya participation shop point partly.

List of outside shops targeted for QIRA point is this

Information for shop targeted for Daimaru Matsuzakaya point

There is shop targeted for Daimaru Matsuzakaya point grant partly.

List of shops targeted for Daimaru Matsuzakaya point is this